GiftArena Return and Refund Policy

Effective Date: 03-12-2023

Welcome to GiftArena, where your satisfaction is our priority. This Return and Refund Policy outlines our procedures for returns, exchanges, and refunds to ensure a transparent and fair experience for our valued customers.

1. Return Eligibility

We understand that sometimes a gift may not be the perfect fit. GiftArena accepts returns for the following reasons:

  • Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 15 days of receiving the product.
  • Incorrect Item Received: If you receive an item different from what you ordered, we will arrange for the correct item to be shipped to you.
  • Change of Mind: While we do not generally accept returns for change of mind, we want you to be satisfied. Please contact us, and we will do our best to find a solution.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our Customer Support team within 10 days of receiving your order. Provide your order number and details of the issue.
  • Return Authorization: If your return is approved, we will provide you with a Return Authorization (RA) number and instructions on how to proceed.
  • Package Your Return: Safely pack the item in its original packaging, including any accessories or documents that came with it.
  • Ship the Item: Send the package to the address provided with the RA number. We recommend using a trackable shipping method to ensure your return is received.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Please allow 7 business days for the inspection process.

  • Approved Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
  • Rejected Refund: If your refund is rejected, we will provide you with an explanation, and the item will be shipped back to you at your expense.

4. Exchanges

If you received a damaged or defective item and need to exchange it for the same item, please contact us. We will arrange for the exchange, and a replacement will be sent to you at no additional cost.

5. Non-Returnable Items

Some items are non-returnable for hygiene and safety reasons. These include but are not limited to:

  • Personalized or Customized Items: Products that have been customized with names, dates, or specific designs.
  • Perishable Goods: Items with a limited shelf life, such as food or flowers.
  • Gift Cards: Gift cards are non-refundable.

6. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. You may follow the return process after receiving the item.

7. Lost or Stolen Packages

GiftArena is not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier. Please ensure the accuracy of your shipping address and monitor the delivery status provided by the carrier.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us. Our Customer Support team is here to assist you and ensure your satisfaction.

9. Changes to This Policy

GiftArena reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically for any updates.

Thank you for choosing GiftArena. We appreciate your trust and look forward to providing you with exceptional gifts and service.